Return policy

If you are dissatisfied with the products purchased at www.dailycaffe.ro and want to give up the purchase and implicitly get your money back, you can apply for the return procedure of the products in maximum 10 working days, according to the provisions of the Government Ordinance no.130 / 2000 on the protection of consumers in the conclusion and execution of distance contracts.

The 10-day period provided for the exercise of this right begins to run:

a) for products from the date of receipt by the consumer;

 b) for services, on the day of the conclusion of the contract;

A distance contract means a contract for the supply of goods or services between a trader and a consumer under a sales system organized by the trader who exclusively uses, before and at the conclusion of this contract, one or more techniques of distance communication.

The 10-day return right is only for customers who have purchased online products from www.dailycaffe.ro

The Customer has the right to terminate the contract unilaterally within 10 business days without penalty and without invoking any reason.

According to Ordinance no. 130/2000, the consumer is responsible for paying the expenses related to the return of the products to the trader.

Right of renunciation of purchase does not apply to legal persons.

Refunds will be made no more than 30 days after the consumer denounces the contract.

According to the provisions of Ordinance no. 130/2000, the consumer may not unilaterally denounce the following types of contracts, except where the parties (the consumer and the trader) have agreed otherwise:

a) service contracts whose execution has begun, with the consumer's agreement, before the expiry of the 10-day working day;

b) supply contracts for products or services the price of which depends on fluctuations in financial market rates that can not be controlled by the trader;

c) contracts for the supply of products executed according to consumer specifications or distinctly personalized products as well as those which, by their nature, can not be returned or can be degraded or damaged rapidly;

d) contracts for the provision of audio, video or computer programs where these records or software have been unsealed by the consumer;

e) contracts for the supply of newspapers, periodicals, magazines;

f) betting or lottery service contracts;

For any details or concerns about returning the products, please contact us by email or one of the phone numbers listed on www.dailycaffe.ro